|Insights in Action|
"The ETS Smart Fare Forum Opt-in inputs were used to understand the impact of Smart Fare on the customer experience. The forum responses informed the ongoing development of the Smart Fare program and helped Edmonton Transit Service (ETS) take advantage of the biggest opportunities to improve a connected customer experience. By looking at a potential future-state journey Insight Community members supported decision making around opportunities related to using Smart Cards, customer communications during roll out, and customer support"
Results and Reports
To view the Edmonton Insight Community results of past surveys this year, please visit Results & Reports webpage. Or navigate from Edmonton.ca/Surveys.
To view quantitative results visit https://data.edmonton.ca. Search Edmonton Insight or specific topics for catalogue and stories about data.
Current City Surveys
In addition to the Edmonton Insight Community surveys, the City of Edmonton uses a range of survey tools and approaches to gather input from Edmontonians.
To view and complete these surveys as they appear please visit and bookmark: Edmonton.ca/Surveys
For those of you who want to share the Mixed Topic or any other survey we are running, simply send others to Edmonton.ca/Surveys and choose the survey to complete. We'd love to hear from them.
Check the Public Engagement Calendar for various public engagement events happening around the city.
Communications and Engagement Calendar
• March Mixed Topic - March 10-17, 2020
Invite friends or family to join Insight - visit edmonton.ca/insight
The Edmonton Insight Community Team
Reports going to council
Watch council meetings on streaming video
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