Edmonton Insight Community
Insights in Action

"The ETS Smart Fare Forum Opt-in inputs were used to understand the impact of Smart Fare on the customer experience. The forum responses informed the ongoing development of the Smart Fare program and helped Edmonton Transit Service (ETS) take advantage of the biggest opportunities to improve a connected customer experience. By looking at a potential future-state journey Insight Community members supported decision making around opportunities related to using Smart Cards, customer communications during roll out, and customer support"

Results and Reports

To view the Edmonton Insight Community results of past surveys this year, please visit Results & Reports webpage. Or navigate from Edmonton.ca/Surveys.

To view quantitative results visit https://data.edmonton.ca. Search Edmonton Insight or specific topics for catalogue and stories about data. 

Current City Surveys

In addition to the Edmonton Insight Community surveys, the City of Edmonton uses a range of survey tools and approaches to gather input from Edmontonians.

To view and complete these surveys as they appear please visit and bookmark: Edmonton.ca/Surveys

For those of you who want to share the Mixed Topic or any other survey we are running, simply send others to Edmonton.ca/Surveys and choose the survey to complete. We'd love to hear from them.

Upcoming Events

Check the Public Engagement Calendar for various public engagement events happening around the city.

Communications and Engagement Calendar

Upcoming Surveys

• March Mixed Topic - March 10-17, 2020

Invite friends or family to join Insight - visit edmonton.ca/insight

Thank you!
The Edmonton Insight Community Team

Additional Resources:

Reports going to council

Watch council meetings on streaming video  

City of Edmonton | 11th Floor, Edmonton Tower 10111 - 104 Avenue | Edmonton, AB T5J 0J4 | support@edmontoninsightcommunity.ca

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