Member Experience Survey Results

Last year, we asked Insight Community members for feedback on their member experience. Here is a summary report of your feedback. 

Thank you to all the Edmonton Insight Community members for engaging with us!
        ~ City of Edmonton research team       
                         

311 Changes Hours of Service

The hours for 311 are being reduced from 24 to 12 hours a day beginning February 2nd, 2020. The new hours are from 7 a.m. to 7 p.m, seven days a week (closed statutory holidays). Information for programs and services can also be found on edmonton.ca. The changes to 311 hours are an effort by City Council to deal with reduced revenues and to keep tax increases down for citizens. 


Results and Reports

To view the Edmonton Insight Community results of past surveys this year, please visit Results & Reports webpage. Or navigate from Edmonton.ca/Surveys.

To view quantitative results visit https://data.edmonton.ca. Search Edmonton Insight or specific topics for catalogues and stories about data. 


Current City Surveys

In addition to the Edmonton Insight Community surveys, the City of Edmonton uses a range of survey tools and approaches to gather input from Edmontonians.

To view and complete these surveys as they appear please visit and bookmark: Edmonton.ca/Surveys

For those of you who want to share the Mixed Topic or any other survey we are running, simply send others to Edmonton.ca/Surveys and choose the survey to complete. We'd love to hear from them.

Upcoming Events

Check the Public Engagement Calendar for various public engagement events happening around the city.

Communications and Engagement Calendar


Upcoming Surveys

• February Mixed Topic - February 11-18, 2020

Invite friends or family to join Insight - visit: edmonton.ca/insight

Thank you!

City of Edmonton Community Team       
Research@Edmonton.ca


Additional Resources:

Community Snapshot (demographic info as of August 2019)

Reports going to council

Watch council meetings on streaming video