|Insights in Action|
"The ETS Smart Fare Forum Opt-in inputs were used to understand the impact of Smart Fare on the customer experience. The forum responses informed the ongoing development of the Smart Fare program and helped Edmonton Transit Service (ETS) take advantage of the biggest opportunities to improve a connected customer experience. By looking at a potential future-state journey Insight Community members supported decision making around opportunities related to using Smart Cards, customer communications during roll out, and customer support"
Results and Reports
To view the Edmonton Insight Community results of past surveys this year, please visit Results & Reports web page. Or navigate from Edmonton.ca/Surveys.
To view quantitative results visit https://data.edmonton.ca. Search Edmonton Insight or specific topics for catalogue and stories about data.
Check the Public Engagement Calendar for various engagement events happening around the city.
Communications and Engagement Calendar
• Community Perception Survey - Week of Dec 2, 2019
• January Mixed Topic - January 14-21, 2020
Invite friends or family to join Insight - visit edmonton.ca/insight
The Edmonton Insight Community Team
Community Snapshot (demographic info as of August 2019)
Reports going to council
Watch council meetings on streaming video
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