Insights in Action "The ETS Smart Fare Forum Opt-in inputs were used to understand the impact of Smart Fare on the customer experience. The forum responses informed the ongoing development of the Smart Fare program and helped Edmonton Transit Service (ETS) take advantage of the biggest opportunities to improve a connected customer experience. By looking at a potential future-state journey Insight Community members supported decision making around opportunities related to using Smart Cards, customer communications during roll out, and customer support" ~City Operations Results and Reports To view the Edmonton Insight Community results of past surveys this year, please visit Results & Reports web page. Or navigate from Edmonton.ca/Surveys. To view quantitative results visit https://data.edmonton.ca. Search Edmonton Insight or specific topics for catalogue and stories about data. Upcoming Events Check the Public Engagement Calendar for various engagement events happening around the city. Communications and Engagement Calendar Upcoming Surveys • Community Perception Survey - Week of Dec 2, 2019 • January Mixed Topic - January 14-21, 2020 Invite friends or family to join Insight - visit edmonton.ca/insight Thank you! The Edmonton Insight Community Team Research@Edmonton.ca Additional Resources Community Snapshot (demographic info as of August 2019) Reports going to council Watch council meetings on streaming video   City of Edmonton | 11th Floor, Edmonton Tower 10111 - 104 Avenue | Edmonton, AB T5J 0J4 | support@edmontoninsightcommunity.ca You are receiving this periodic newsletter after having registered with Edmonton Insight Community. If you have decided you would no longer like to receive mailing from Edmonton Insight Community and our partners, click the unsubscribe link below.